Frequently Asked Patient Questions

Are you a provider, practitioner, or lab director? View answers to Frequently Asked Provider Questions instead.

Is ProteX just for at-home collection?

No. ProteX may be used both for at-home collection and collecting in the clinic. Patients will see a higher quality sample protected long-term no matter which setting they collect in.

Is each ProteX only for one-time use?

Yes. ProteX comes in contact with biological fluids and therefore should not be used more than once for safety and quality concerns.

Is ProteX safe?

Yes. In fact, ProteX is the only scientifically designed semen sample collection container that is FDA listed. Plus, each ProteX comes with a certificate of biocompatibility confirming that our materials are 100% safe and do not harm sperm. You won’t find any of that with a generic specimen cup.

Can I use ProteX without consulting my doctor or clinic?

No, it is always recommended to ask your doctor first. Since collecting in ProteX is just one important part of a series of steps in an assisted fertility procedure, you will need to consult with your fertility team to ensure everyone is informed and approves of the process.

My doctor/practice has not heard of ProteX. What should I tell them?

Please provide your doctor or practice with our contact information and website, so they may learn more about ProteX. Alternatively, you may provide us with your doctor and practice name on the contact us page , so that we can connect with them directly.

Can I order ProteX directly from you?

Yes, our online partner IVF Store handles all direct orders. Place your order here.

How do I find a ProteX fertility clinic or practice near me?

Since practices and clinics nationwide are in various stages of adopting ProteX, our team would like to provide accurate information to you in real-time. Please contact us and we’ll connect you to the options in your area.

After I collect my sample in ProteX, do I need to either refrigerate the sample or keep the container warm?

No, this is not necessary. ProteX samples should always be kept at room temperature and should not be artificially warmed or cooled.

Can I use ProteX to freeze my sperm for later use?

ProteX may be used to collect sperm for the purposes of transferring to a cryobank for cryopreservation. ProteX is not intended to be used as the container to hold frozen sperm samples.

Can I talk to a live person about ProteX?

Yes. Please call 1-800-465-0368 Monday through Friday, 8:00am-6:00pm CST, and one of our team members will be happy to speak with you about ProteX.

Ask us your question here.

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